Support Pricing
It's not uncommon to hear that Ignition comes with the best tech support in the industry: fast response time, knowledgeable people, and personal involvement with our software developers - yes, the guys who actually build Ignition.
Total CareTM Contracts
Support & Upgrade Protection • 24% annual
Includes unlimited phone technical support, discounts on training and design consultation, and free upgrades to any modules purchased. Contract price is based off current retail price of purchased software.
Support Only Contract • 15% annual
Includes unlimited phone technical support and discounts on training and design consultation. Contract price is based off current retail price of purchased software.
Upgrade Protection Only Contract • 15% annual
Includes free upgrades to any modules purchased. Contract price is based off current retail price of purchased software.
Technical Support
Online Via Forum & Email • Free
Phone, After Business Hours 24/7 • $350/hr (1 hr min)
Any support calls after hours or on holidays will be billed at the after-hours rate. There is a 1-hour minimum charge.
Design Consultation
Without Total CareTM Support • $230/hr
With Total CareTM Support • $200/hr
Customers who have purchased the Total CareTM Support Only Contract or the Support & Upgrade Protection Contract will receive a discount on design consultation services.
On-site Consultation • $200/hr + travel & expenses
On-site consultation is only available to customers who have purchased the Totcal CareTM Support Only or Support & Upgrade Protection Contract. There is a 40-hour minimum charge, plus travel and expenses.
"The licensing model has been really helpful for us. It allows us to not have to justify a seat license e..."
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J.C.
Electrical and Controls Engineer
Hampton Lumber Mills
Live Product Demonstration
Schedule a live product demonstration and see how easy it is to set up a project and get going.
Free Support
Have a question? Choose from below:
Inductive Automation Corporate
United States
(800) 266-7798
(916) 456-1045
Need help? Call us Monday - Friday 6am - 5pm PST