Support Pricing
It's not uncommon to hear that Ignition comes with the best tech support in the industry: fast response time, knowledgeable people, and personal involvement with our software developers - yes, the guys who actually build Ignition.
Total CareTM Contracts
Support & Upgrade Protection • 24% annual
Includes unlimited phone technical support, discounts on training and design consultation, and free upgrades to any modules purchased.Support Only Contract • 15% annual
Includes unlimited phone technical support and discounts on training and design consultation.Upgrade Protection Only Contract • 15% annual
Includes free upgrades to any modules purchased.Technical Support
Online Via Forum & Email • Free
Phone, Business Hours • $100/incident
Business hours are Monday through Friday, 8am to 5pm PST. Holidays excluded.Phone, After Business Hours 24/7 • $350/hr (1 hr min)
Any support calls after hours or on holidays will be billed at the after-hours rate. There is a 1-hour minimum charge.Design Consultation
Without Total CareTM Support • $230/hr
With Total CareTM Support • $200/hr
Customers who have purchased the Total CareTM Support Only Contract or the Support & Upgrade Protection Contract will receive a discount on design consultation services.On-site Consultation • $200/hr + travel & expenses
On-site consultation is only available to customers who have purchased the Totcal CareTM Support Only or Support & Upgrade Protection Contract. There is a 40-hour minumum charge, plus travel and expenses.
"I am so excited right now it is hard to explain. I really have to say, this is the coolest HMI (for lack of a..."
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J.T.
Industrial Control Integration
Web Demo
Schedule a live web demo and see how easy it is to set up a project and get going.
Inductive Automation Corporate
United States
(800) 266-7798
(916) 456-1045
United States
(800) 266-7798
(916) 456-1045
Need help? Call us Monday - Friday 8am - 5pm PST