Contact Information

Tel: (800) 266-7798
Email: support@inductiveautomation.com

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Support Pricing

Best Technical Support In the Industry

It's not uncommon to hear that Ignition comes with the best tech support in the industry: fast response time, knowledgeable people, and personal involvement with our software developers - yes, the guys who actually build Ignition.
Total Care™ Contracts
Support & Upgrade Protection • 24% annual

Includes unlimited phone technical support, discounts on training and design consultation, and free upgrades to any modules purchased. Contract price is based off current retail price of purchased software.

Support Only Contract • 15% annual
Includes unlimited phone technical support and discounts on training and design consultation. Contract price is based off current retail price of purchased software.

Upgrade Protection Only Contract • 15% annual
Includes free upgrades to any modules purchased. Contract price is based off current retail price of purchased software.

Technical Support
Online Via Forum & Email • Free

Phone, After Business Hours 24/7 • $350/hr (1 hr min)
Any support calls after hours or on holidays will be billed at the after-hours rate. There is a 1-hour minimum charge.
Design Consultation
Without Total Care™ Support • $240/hr

With Total Care™ Support • $210/hr

Customers who have purchased the Total Care™ Support Only Contract or the Support & Upgrade Protection Contract will receive a discount on design consultation services.

On-site Consultation • $210/hr + travel & expenses

On-site consultation is only available to customers who have purchased the Total Care™ Support Only or Support & Upgrade Protection Contract. There is a 40-hour minimum charge, plus travel and expenses.

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