It's not uncommon to hear that Ignition comes with the best tech support in the industry: fast response
time,
knowledgeable people, and personal involvement with our software developers - yes, the guys who actually
build
Ignition.
Support Options
Total Care™ • 24% annual*
Get peace of mind for the entire year with free software upgrades, unlimited phone access to our technical support reps, and Total Care member discounts. Includes unlimited phone support
and discounts on training and design consultation.
Basic Care • 16% annual*
Best for customers who want access to technical support reps via email, but don’t require issues expedited via phone support. Includes email support and free upgrades to any modules
purchased.
*Support contract price is based on the retail price of software at time of purchase. Discounts are available for multi-year contracts. Call for details.
Technical SupportOnline Via Forum & Email • Free
Phone, After Business Hours 24/7 • $350 USD/hr (1 hr min)
Any support calls after business hours or on holidays are available to customers who have purchased Total Care™ Support and will be billed at the after-hours rate. There is a 1-hour minimum charge.
