Hi,
Yes, not much there. Let’s try this: Go to Console>Levels, and search for “Alerting.Notification”. There will be a sub logger for each email profile. Turn them to “all”.
To help keep things clear, you might disable that tag history logger for now. Search for “DataLoader”, and turn the “IgnitionDB_Loader” to “fatal”.
Note: These settings will revert on a gateway restart.
With that set, you should see the following things:
- Every active alert that passes the initial checks (ie. pretty much all alerts after startup) will result in a “Profile X received alert: Y”.
- If email addresses found: “Scheduling email of message…”
- If not: “Not emailing, no addresses found”.
You may also want to set the logger “Alerting.AlertBus” to “all” as well.
With all that, we should be able to narrow down where the problem might be occurring. The thread dump might still be useful, as long as you know for a fact that the email system isn’t working. In the logs, this might look like messages from alertbus, but not from the notification profile.
Regards,