Carl,
My server have internet access but it still having this problem, For my activation the license on my server, I have to asked sale rep for unlock something for me (again after I do asked them on 1st time unlocked) after I got the reply back from them I can just update the license then I worked.
I just have a question in my mind on ‘how can I do when I would like to upgrade SW to the newest released version which remain/keep my licensed on the server’, why I do serious? Please see the below message from sale rep reply to me when I asked them but I could not find that procedures from the manual.
[color=#0040BF][size=85]“I have granted a new activation and reset the license. You will however need to go to the Gateway and reload the license again for the emergency restriction to be removed. Also please review the User Manual on activation procedures so this situation does not reoccur.” [/size][/color]