Random 'Not Found' Quality Overlays while using Templates
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alanb
Trooper
Joined: Tue Sep 13, 2011 7:17 am
Posts: 17
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 Random 'Not Found' Quality Overlays while using Templates Hi
I have found that when I leave a window, then return focus, the template object will randomly indicate a 'Not Found' quality code. These template objects are mapped to two bit states. The values are always correct and are shown above and below the object. However, the Quality Flag changes every time I return focus to the window.
Does anyone have a solution to this problem?
I've attached my template.
I am running Ignition v7.4.3.
Thanks in advance.
Attachments:
File comment: After
Template Capture 2.PNG [ 12.62 KiB | Viewed 855 times ]
File comment: Before
Template Capture 1.PNG [ 11.79 KiB | Viewed 855 times ]
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| Mon Jun 18, 2012 10:58 am |
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Greg.Simpson
Moderator
Joined: Fri Mar 16, 2012 1:00 pm
Posts: 544
Location: Sacramento, CA
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Re: Random 'Not Found' Quality Overlays while using Templates Are there any logs or errors popping up anywhere?
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Greg Simpson
Inductive Automation
Technical Support Rep
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| Tue Jun 19, 2012 6:47 am |
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alanb
Trooper
Joined: Tue Sep 13, 2011 7:17 am
Posts: 17
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Re: Random 'Not Found' Quality Overlays while using Templates I have seen none thus far.
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| Tue Jun 19, 2012 7:45 pm |
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Greg.Simpson
Moderator
Joined: Fri Mar 16, 2012 1:00 pm
Posts: 544
Location: Sacramento, CA
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Re: Random 'Not Found' Quality Overlays while using Templates Is this in production? We recently encountered another issue similar to this where an upgrade fixed the tag quality. Would you be interested in upgrading to 7.5 to see if this resolves the issue.
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Greg Simpson
Inductive Automation
Technical Support Rep
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| Wed Jun 20, 2012 3:18 pm |
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alanb
Trooper
Joined: Tue Sep 13, 2011 7:17 am
Posts: 17
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Re: Random 'Not Found' Quality Overlays while using Templates I'll give it a shot today and let you know.
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| Thu Jun 21, 2012 6:07 am |
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alanb
Trooper
Joined: Tue Sep 13, 2011 7:17 am
Posts: 17
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Re: Random 'Not Found' Quality Overlays while using Templates I tried v7.5 and still see the same problem.
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| Thu Jun 21, 2012 9:32 am |
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Greg.Simpson
Moderator
Joined: Fri Mar 16, 2012 1:00 pm
Posts: 544
Location: Sacramento, CA
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Re: Random 'Not Found' Quality Overlays while using Templates Can you call into tech support so someone can take a look at this?
1-800-266-7798
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Greg Simpson
Inductive Automation
Technical Support Rep
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| Thu Jun 21, 2012 9:55 am |
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porksmash
Captain
Joined: Fri Apr 27, 2007 5:25 am
Posts: 83
Location: Fremont, CA
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Re: Random 'Not Found' Quality Overlays while using Templates I just started using templates and am experiencing the same problem. I am using 7.4.2. Unfortunately upgrading is not immediately possible, but I'm tagging along here to see what the result is in any case. If there is any info you'd like me to provide as well let me know.
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| Tue Jul 03, 2012 4:33 pm |
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Greg.Simpson
Moderator
Joined: Fri Mar 16, 2012 1:00 pm
Posts: 544
Location: Sacramento, CA
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Re: Random 'Not Found' Quality Overlays while using Templates This problem was resolved by upgrading to 7.5.1 beta.
A possible workaround is to make a second binding to any tag that is showing these signs.
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Greg Simpson
Inductive Automation
Technical Support Rep
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| Thu Jul 05, 2012 10:02 am |
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alanb
Trooper
Joined: Tue Sep 13, 2011 7:17 am
Posts: 17
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Re: Random 'Not Found' Quality Overlays while using Templates Thanks!
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| Thu Jul 05, 2012 11:15 am |
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Greg.Simpson
Moderator
Joined: Fri Mar 16, 2012 1:00 pm
Posts: 544
Location: Sacramento, CA
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Re: Random 'Not Found' Quality Overlays while using Templates Glad that we could get your issue resolved! 
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Greg Simpson
Inductive Automation
Technical Support Rep
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| Thu Jul 05, 2012 12:30 pm |
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