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 Random 'Not Found' Quality Overlays while using Templates 
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Trooper
Trooper

Joined: Tue Sep 13, 2011 7:17 am
Posts: 17
Post Random 'Not Found' Quality Overlays while using Templates
Hi
I have found that when I leave a window, then return focus, the template object will randomly indicate a 'Not Found' quality code. These template objects are mapped to two bit states. The values are always correct and are shown above and below the object. However, the Quality Flag changes every time I return focus to the window.

Does anyone have a solution to this problem?

I've attached my template.

I am running Ignition v7.4.3.

Thanks in advance.


Attachments:
File comment: Template
Distribution Recloser Template_2012-06-18_1250_partial.proj [12.11 KiB]
Downloaded 33 times
File comment: After
Template Capture 2.PNG
Template Capture 2.PNG [ 12.62 KiB | Viewed 910 times ]
File comment: Before
Template Capture 1.PNG
Template Capture 1.PNG [ 11.79 KiB | Viewed 910 times ]
Mon Jun 18, 2012 10:58 am
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Moderator
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Joined: Fri Mar 16, 2012 1:00 pm
Posts: 894
Location: Sacramento, CA
Post Re: Random 'Not Found' Quality Overlays while using Templates
Are there any logs or errors popping up anywhere?

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Greg Simpson
Inductive Automation
Technical Support Rep


Tue Jun 19, 2012 6:47 am
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Trooper
Trooper

Joined: Tue Sep 13, 2011 7:17 am
Posts: 17
Post Re: Random 'Not Found' Quality Overlays while using Templates
I have seen none thus far.


Tue Jun 19, 2012 7:45 pm
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Joined: Fri Mar 16, 2012 1:00 pm
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Location: Sacramento, CA
Post Re: Random 'Not Found' Quality Overlays while using Templates
Is this in production? We recently encountered another issue similar to this where an upgrade fixed the tag quality. Would you be interested in upgrading to 7.5 to see if this resolves the issue.

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Greg Simpson
Inductive Automation
Technical Support Rep


Wed Jun 20, 2012 3:18 pm
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Trooper
Trooper

Joined: Tue Sep 13, 2011 7:17 am
Posts: 17
Post Re: Random 'Not Found' Quality Overlays while using Templates
I'll give it a shot today and let you know.


Thu Jun 21, 2012 6:07 am
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Trooper
Trooper

Joined: Tue Sep 13, 2011 7:17 am
Posts: 17
Post Re: Random 'Not Found' Quality Overlays while using Templates
I tried v7.5 and still see the same problem.


Thu Jun 21, 2012 9:32 am
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Joined: Fri Mar 16, 2012 1:00 pm
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Location: Sacramento, CA
Post Re: Random 'Not Found' Quality Overlays while using Templates
Can you call into tech support so someone can take a look at this?

1-800-266-7798

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Greg Simpson
Inductive Automation
Technical Support Rep


Thu Jun 21, 2012 9:55 am
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Captain
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Joined: Fri Apr 27, 2007 5:25 am
Posts: 88
Location: Fremont, CA
Post Re: Random 'Not Found' Quality Overlays while using Templates
I just started using templates and am experiencing the same problem. I am using 7.4.2. Unfortunately upgrading is not immediately possible, but I'm tagging along here to see what the result is in any case. If there is any info you'd like me to provide as well let me know.


Tue Jul 03, 2012 4:33 pm
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Joined: Fri Mar 16, 2012 1:00 pm
Posts: 894
Location: Sacramento, CA
Post Re: Random 'Not Found' Quality Overlays while using Templates
This problem was resolved by upgrading to 7.5.1 beta.

A possible workaround is to make a second binding to any tag that is showing these signs.

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Greg Simpson
Inductive Automation
Technical Support Rep


Thu Jul 05, 2012 10:02 am
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Trooper
Trooper

Joined: Tue Sep 13, 2011 7:17 am
Posts: 17
Post Re: Random 'Not Found' Quality Overlays while using Templates
Thanks!


Thu Jul 05, 2012 11:15 am
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Joined: Fri Mar 16, 2012 1:00 pm
Posts: 894
Location: Sacramento, CA
Post Re: Random 'Not Found' Quality Overlays while using Templates
Glad that we could get your issue resolved! :thumb_left:

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Greg Simpson
Inductive Automation
Technical Support Rep


Thu Jul 05, 2012 12:30 pm
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